PROCESS OF CARE IN AN EMERGENCY SERVICE: ANALYSIS FROM THE PERSPECTIVE OF THE FIRST LEVEL OF CARE.
PROCESO DE ATENCIÓN EN UN SERVICIO DE EMERGENCIA: ANÁLISIS DESDE LA PERSPECTIVA DEL PRIMER NIVEL DE ATENCIÓN.
PROCESSO DE ATENÇÃO EM UM SERVIÇO DE EMERGÊNCIA: ANÁLISE DA PERSPECTIVA DO PRIMEIRO NÍVEL DE ATENÇÃO
| 2015 | |
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Emergency Unit Health Care Research on Health Care Primary Care. Serviço de Emergência hospitalar Prestação da Atenção à Saúde pesquisa sobre serviços de Saúde Atenção Primária de Saúde Servicio de Urgencia en Hospital Prestación de Atención de Salud Investigación sobre servicios de Salud Atención Primaria de Salud. |
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| Español | |
| Universidad Católica del Uruguay | |
| LIBERI | |
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https://revistas.ucu.edu.uy/index.php/enfermeriacuidadoshumanizados/article/view/595
https://hdl.handle.net/10895/3614 |
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| Acceso abierto |
| Sumario: | The goal of Primary Care is the prevention and the promotion of health; when necessary, the patient must be derived to a secondary or tertiary care. The attention of an Emergency Service will be analyzed having this in mind. Main Objective: To know the opportunity of derivation of the patients to an Emergency Service. Methodology: This is a descriptive cross-section study performed in a Collective Medical Assistance Institution from the private sector in Montevideo. During the month of September of 2010, 2751 consultations were made, by random sampling 80 consultations were selected. The following variables werestudied: sex, age, address, policlinic of reference, waiting time, permanence time in the service, reason for consultation, diagnostic, procedures and tests. Results: 63,1% were women. Most consultations were from children from ages 0 to 14 (27,6%). In 36,7% of the cases there was no record of the reason for consultation in the clinical records. 92% of the sample was given the release. 30,3% of the people left after being seen by the doctor, without having testsdone, nor any procedures or consultations with other specialists. Conclusions: Taking into consideration that 92% of the people were released and almost a third required of only a medical consultation, it is considered that they should have been attended at a Primary Care policlinic, optimizing the EmergencyService’s resources. |
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