Perceived Quality of Nursing Care: Evaluation and Proposal for Improvement
Calidad percibida de la atención de enfermería: evaluación y propuesta de mejora
Qualidade percebida do atendimento de enfermagem: avaliação e proposta de melhoria
| 2025 | |
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calidad de los servicios de salud atención de enfermería satisfacción del paciente quality of health services nursing care patient satisfaction qualidade dos serviços de saúde atendimento de enfermagem satisfação do paciente |
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| Español | |
| Universidad Católica del Uruguay | |
| LIBERI | |
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https://revistas.ucu.edu.uy/index.php/enfermeriacuidadoshumanizados/article/view/4592
https://hdl.handle.net/10895/6391 |
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| Acceso abierto |
| Sumario: | Introduction: Measuring and evaluating perceived quality is a key objective in service institutions, and its application is recommended not only for the process itself but also for its relevance to continuous improvement. Objective: To evaluate the perceived quality of nursing care and present an improvement proposal in a public hospital in Coronel Oviedo, Paraguay. Methods: The study uses a mixed approach, combining quantitative, descriptive, and cross-sectional analysis with exploratory and descriptive qualitative content analysis. Sampling was non-probabilistic, based on convenience. The sample consisted of 132 patients. A survey was administered using the “Patient Perception of Nursing Care Questionnaire” as an instrument. To complement the instrument with qualitative information, additional questions were designed to obtain concise and focused responses about nursing care. Quantitative data were analyzed using the IBM® SPSS® Statistics Version 25 statistical package. A textual (qualitative) analysis was performed based on the data obtained from the open-ended questions. Results: Patients demonstrate divided perceptions: 56.8% rated care as “High” and 43.2% as “Low.” Conclusion: This contrast highlights the need to align perspectives, identifying possible areas for improvement that reinforce trust and satisfaction. |
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